Authenticity: Merging Your Public Illusion with Your Private Reality

Billy’s Articles Billy’s Blog
 Few things will so sap your joy as consistently behaving in a manner that is inconsistent with whom you really are, because the distance between what you believe and what you do will ultimately be measured in depression.  There exists in the heart of each person a longing to find and be the “re ...
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DELIVERING SERVICE THAT MESMERIZES

Billy’s Articles Billy’s Blog
Positively Magical Service! (Part II) By Billy Riggs An entire industry thrives around delivering customer satisfaction. Yet, satisfaction doesn’t win you any brownie points. To be sure, a customer that is dissatisfied is unlikely to return unle ...
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A SECRET ABOUT RHONDA BYRNE’S BOOK, THE SECRET

Billy’s Blog
A LITTLE SECRET ABOUT RHONDA BYRNE’S BOOK, THE SECRET (Shhh! Don’t Tell Anyone, But It’s Utter Nonsense!) She preaches “The Law of Attraction”But should issue a total retraction!She gets rich on this drivelAs our wallets shrivel.For us, it’s “The Law ...
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The Eight Stages of an Organization (and how to stop at number 5!)

Billy’s Blog
Every philanthropic organization (and many companies, too) tends to trace a predictable arc from its birth through its apex to its eventual obsolescence (but not necessarily death, and this is often unfortunate). Like a toy rocket, great movements tend to launch rapidly, build momentum, then lose it ...
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Eye Don’t Think I Contact is Always Eye-Deal

Billy’s Blog
KNOW WHEN TO BREAK THE RULES OF CUSTOMER SERVICE As a rule, you should always greet your customers with a smile, be readily available to help, and make eye contact, right? As a rule, yes. But not always. Sometimes, these normally-admirable behaviors are actually an impediment to sales ...
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THE LAST VESTIGE OF JIM CROW: Repeal the Davis-Bacon Act

Billy’s Blog
DISCLAIMER: Billy Riggs does not speak on (or even address) this topic in any of his public presentations, but his interests are wide and varied so he sometimes uses this blog to express views he finds interesting or noteworthy. "Increase the Minimum Wage!” echoes as a rallying cry for many w ...
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“WOW-manship,” The Art of Dazzling Your Customer

Billy’s Articles Billy’s Blog
     WOW! I was floored. After more than 20 years as a loyal AVIS Rent-a-car patron, I was transformed into a Hertz customer in a solitary magical moment. It was my practice to always rent my cars from AVIS. Their service was almost consistently stellar and on those rare occasions that it wasn’ ...
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BELIEFS HAVE CONSEQUENCES

Billy’s Blog
DISCLAIMER: Billy Riggs does not speak on (or even address) the topic below in any of his public presentations, but his interests are wide and varied, so he sometimes uses this blog to express views he finds interesting or noteworthy.October 7, 1969 is a date that lives in infamy among the older cit ...
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Superintendent Testimonials

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COMMENTS FROM SCHOOL SUPERINTENDENTSIn my 40+ years in education, your opening day program was the very best I have ever attended – everyone in attendance can’t stop talking about it!  Thank you so much for your inspiring message delivered in an extremely entertaining context! ...
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Superintendent Testimonials

Billy’s Articles Uncategorized
COMMENTS FROM SCHOOL SUPERINTENDENTS In my 40+ years in education, your opening day program was the very best I have ever attended – everyone in attendance can’t stop talking about it!  Thank you so much for your inspiring message delivered in an extremely entertaining context! ...
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