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Billy’s Blog Uncategorized
How to Overcome the Price Objection in SellingPrice is, of course, an important factor when customers consider a purchase, but no one makes their decision based solely on price. Even price-conscious customers rate the actual sticker price of an item no higher than fourth on their in ...
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ROCK YOUR BUSINESS with MARVELLESS MARK KAMP

Billy’s Blog
What can rock stars teach us about life and business? Plenty, according to my friend and colleague, “Marvelless” Mark Kamp. Mark is a former D.J. and Las Vegas headliner who impersonated celebrities onstage. He’s also made it his mission, as a keynote and motivational speak ...
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TAKE THE RED PILL

Billy’s Blog
The thesis of the cult-classic film series, The Matrix, is that the world we all perceive is actually a computer simulation fed into the brains of people who are, in reality, held in suspended animation in capsules and are being used as batteries to power the machines who created the alternate reali ...
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How Do You Deal with Change?

Billy’s Blog
Losers complain when the direction of the wind changes. Winners just set their sails differently to take advantage of it. Whoever adapts fastest reaps the rewards....Billy Riggs, Change Speaker PRESTO CHANGO – There’s Magic in Change! Among the useless and esoteric bi ...
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Niagara and the Danger of Drift

Billy’s Blog
The Woodward Siblings, 1960 On July 9, 1960, a middle-aged resident of Buffalo, New York named James Honeycutt took the 17-year-old daughter and 7-year-old-son of a coworker for what he assumed would be a pleasant, scenic boat ride on the Niagara River. The children’s mother wasn’t entirely co ...
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Authenticity: Merging Your Public Illusion with Your Private Reality

Billy’s Articles Billy’s Blog
 Few things will so sap your joy as consistently behaving in a manner that is inconsistent with whom you really are, because the distance between what you believe and what you do will ultimately be measured in depression.  There exists in the heart of each person a longing to find and be the “re ...
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DELIVERING SERVICE THAT MESMERIZES

Billy’s Articles Billy’s Blog
Positively Magical Service! (Part II) By Billy Riggs An entire industry thrives around delivering customer satisfaction. Yet, satisfaction doesn’t win you any brownie points. To be sure, a customer that is dissatisfied is unlikely to return unle ...
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A SECRET ABOUT RHONDA BYRNE’S BOOK, THE SECRET

Billy’s Blog
A LITTLE SECRET ABOUT RHONDA BYRNE’S BOOK, THE SECRET (Shhh! Don’t Tell Anyone, But It’s Utter Nonsense!) She preaches “The Law of Attraction”But should issue a total retraction!She gets rich on this drivelAs our wallets shrivel.For us, it’s “The Law ...
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The Eight Stages of an Organization (and how to stop at number 5!)

Billy’s Blog
Every philanthropic organization (and many companies, too) tends to trace a predictable arc from its birth through its apex to its eventual obsolescence (but not necessarily death, and this is often unfortunate). Like a toy rocket, great movements tend to launch rapidly, build momentum, then lose it ...
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Eye Don’t Think I Contact is Always Eye-Deal

Billy’s Blog
KNOW WHEN TO BREAK THE RULES OF CUSTOMER SERVICE As a rule, you should always greet your customers with a smile, be readily available to help, and make eye contact, right? As a rule, yes. But not always. Sometimes, these normally-admirable behaviors are actually an impediment to sales ...
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