A SECRET ABOUT RHONDA BYRNE’S BOOK, THE SECRET

Billy’s Blog
A LITTLE SECRET ABOUT RHONDA BYRNE’S BOOK, THE SECRET (Shhh! Don’t Tell Anyone, But It’s Utter Nonsense!) She preaches “The Law of Attraction”But should issue a total retraction!She gets rich on this drivelAs our wallets shrivel.For us, it’s “The Law ...
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The Eight Stages of an Organization (and how to stop at number 5!)

Billy’s Blog
Every philanthropic organization (and many companies, too) tends to trace a predictable arc from its birth through its apex to its eventual obsolescence (but not necessarily death, and this is often unfortunate). Like a toy rocket, great movements tend to launch rapidly, build momentum, then lose it ...
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Eye Don’t Think I Contact is Always Eye-Deal

Billy’s Blog
KNOW WHEN TO BREAK THE RULES OF CUSTOMER SERVICE As a rule, you should always greet your customers with a smile, be readily available to help, and make eye contact, right? As a rule, yes. But not always. Sometimes, these normally-admirable behaviors are actually an impediment to sales ...
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THE LAST VESTIGE OF JIM CROW: Repeal the Davis-Bacon Act

Billy’s Blog
DISCLAIMER: Billy Riggs does not speak on (or even address) this topic in any of his public presentations, but his interests are wide and varied so he sometimes uses this blog to express views he finds interesting or noteworthy. "Increase the Minimum Wage!” echoes as a rallying cry for many w ...
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“WOW-manship,” The Art of Dazzling Your Customer

Billy’s Articles Billy’s Blog
     WOW! I was floored. After more than 20 years as a loyal AVIS Rent-a-car patron, I was transformed into a Hertz customer in a solitary magical moment. It was my practice to always rent my cars from AVIS. Their service was almost consistently stellar and on those rare occasions that it wasn’ ...
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BELIEFS HAVE CONSEQUENCES

Billy’s Blog
DISCLAIMER: Billy Riggs does not speak on (or even address) the topic below in any of his public presentations, but his interests are wide and varied, so he sometimes uses this blog to express views he finds interesting or noteworthy.October 7, 1969 is a date that lives in infamy among the older cit ...
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Horrible Bosses, Lovable Leaders and Everything In Between

Billy’s Blog
I once had a barbarian for a boss. He hovered over each employee like an angry schoolmarm, barked out orders like a drill sergeant and reviewed all my work with a skeptical eye as though I might be trying to pull the wool over his eyes. He was constantly on guard lest one of us mak ...
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THERE’S MAGIC IN A BIG DREAM

Billy’s Blog
On a recent speaking trip to Chicago I finally saw the opportunity to undertake a pilgrimage I had been planning for over a year. I’ve long been a fan of Daniel Hudson Burnham, the man who envisioned, built and operated the Chicago World’s Fair of 1893, one of the most jaw-dropping achievement ...
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Which Came First, the Happy Egg or the Successful Chicken?

Billy’s Blog
In 2006, New Age self-help guru Rhonda Byrne published her international best-seller, The Secret.  The thesis of that landmark book is that a proper attitude reverberates within and through a person and resonates with the cosmos, setting in motion “The Law of Attraction.” This mysterious “nat ...
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The Day I Met Mother Teresa (Really!)

Billy’s Blog
HOW DO YOU KNOW IF IT’S REALLY A MIRACLE?In August of 2014, doctors pronounced dead a Brazilian man named Valdelucio Gonclaves, 54, and summarily dispatched him to the morgue. His family purchased a coffin, published a death notice in the newspaper, planned and paid for the funera ...
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