FUTURE DATE TO BE ANNOUNCED at The Domain (Austin, Texas) at 9 AM, 1 PM, or 6 PM!

SCROLL DOWN TO WATCH VIDEO OR CLICK HERE FOR COMPLETE DETAILS AND A DESCRIPTION OF THE CONTENT TO BE COVERED.

La Quinta Inn and Suites

Attend at 9, 1, or 6!

Hear Billy Riggs LIVE in Austin, Texas at one of his training seminars! OPEN TO THE PUBLIC!  Three hours of fun, funny, interactive and immensely useful customer service training by Billy Riggs, live in person, at the La Quinta Inn & Suites at The Domain in North Austin. Send your staff to learn how to transform every customer interaction into a “Magic Touch” from this funny and magical motivational speaker. Choose your three-hour training session: 9:00 AM, 1:00 PM, or 6:00 PM. Receive $10 off for each attendee if you sign up more than one person at time by entering the coupon code “multiples” at checkout.  

STAFF MEMBERS AND THEIR MANAGERS WILL LEARN:

  • To add The Magic Touch© to every customer contact.
  • To understand the only two things customers ever buy.
  • The secrets of building rapport and trust with clients.
  • How to create an unforgettable positive first impression.
  • The Magic Ingredient© that cements customer loyalty.
  • How to turn your people into a profit machine.
  • How to disarm angry customers and regain their loyalty.
  • To apply the Magic Ratio© to build your customer base.
  • Ways to improve your telephone etiquette and results.
  • Why customers leave your business & how to prevent it.
  • To see your company through the customers’ eyes.
  • To transform satisfied customers into great advertising.
  • How giving great service is in your own best interest, too.
  • That customer service is an attitude, not a department.
  • How to build teamwork to maximize the efforts of all.
  • How complaints are a gift to improve sales and service.
  • Aristotle’s Magic Formula© for gently persuading others.

EMAIL US on the CONTACT page for future dates, or if you would like to schedule this training in -house at your own place of business!

A short clip on the Grandest Illusion plaguing Customer Service

A short clip on Service that goes the extra mile

A short clip on Service Recovery

A short clip on how internal customer service is the key to external service