“WOW-manship,” The Art of Dazzling Your Customer

Billy’s Articles Billy’s Blog
     WOW! I was floored. After more than 20 years as a loyal AVIS Rent-a-car patron, I was transformed into a Hertz customer in a solitary magical moment. It was my practice to always rent my cars from AVIS. Their service was almost consistently stellar and on those rare occasions that it wasn’ ...
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