The First Domino Just Fell

Billy’s Articles Billy’s Blog
Tremors in the Global Economy....In last month’s blog, I predicted that an economic catastrophe is coming to the world that will be worse than in 2008. It was intended to be merely an illustration of how (and why!) experts are so consistently wrong about almost everything, whether in economics, f ...
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How To Be Funny (Part II)

Billy’s Articles Billy’s Blog Uncategorized
Nothing is worse than telling a joke and hearing nothing but crickets chirping in response. (Okay, cancer is worse, but you know what I mean.) A collective groan is almost as bad. When a joke evokes a groan it is usually the result of one of three causes:It's not funny. (I can’t help you there. Fi ...
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The Essential Difference Between a Boss and a Leader

Billy’s Articles Billy’s Blog
A boss and a leader are not the same things. In fact, they’re almost opposites. Though millions wear both hats simultaneously, it’s quite common to function for decades as a boss without ever becoming a leader. Or, for that matter, you might be an effective leader without ever wearing the title ...
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WHY EXPERTS ARE ALMOST ALWAYS WRONG (and what it means for you and your money)

Billy’s Articles Billy’s Blog
In 1968, Dr. Paul Ehrlich released his international bestseller, The Population Bomb, predicting the starvation of hundreds of millions of people before 1980. Since that time, the world’s population has doubled, while starvation rates have dropped by 95%.The day after the election of Donald Trump, ...
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R-E-S-P-E-C-T, That’s What I Want from PD!

Billy’s Articles Billy’s Blog
A recent article in Education Week Magazine (by Sarah Schwartz, May 15, 2019) reports that the most profound emotion that educational in-service speakers evoke in teachers is… wait for it… disrespect. Wow! All that planning, work, and money invested by school districts in Profes ...
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Authenticity: Merging Your Public Illusion with Your Private Reality

Billy’s Articles Billy’s Blog
 Few things will so sap your joy as consistently behaving in a manner that is inconsistent with whom you really are, because the distance between what you believe and what you do will ultimately be measured in depression.  There exists in the heart of each person a longing to find and be the “re ...
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DELIVERING SERVICE THAT MESMERIZES

Billy’s Articles Billy’s Blog
Positively Magical Service! (Part II) By Billy Riggs An entire industry thrives around delivering customer satisfaction. Yet, satisfaction doesn’t win you any brownie points. To be sure, a customer that is dissatisfied is unlikely to return unle ...
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“WOW-manship,” The Art of Dazzling Your Customer

Billy’s Articles Billy’s Blog
 WOW! I was floored. After more than 20 years as a loyal AVIS Rent-a-car patron, I was transformed into a Hertz customer in a solitary magical moment. It was my practice to always rent my cars from AVIS. Their service was almost consistently stellar and on those rare occasions that it wasn’ ...
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Superintendent Testimonials

Billy’s Articles Uncategorized
COMMENTS FROM SCHOOL SUPERINTENDENTS In my 40+ years in education, your opening day program was the very best I have ever attended – everyone in attendance can’t stop talking about it!  Thank you so much for your inspiring message delivered in an extremely entertaining context! ...
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Grand Illusions Chapter One: The Birth of a Grand Illusion

Billy’s Articles
It was one of those rare, once or twice-in-a-lifetime epiphanies, a flash of insight that was – I would learn later – to become a hinge on which my adult life would turn. I was in my mid-thirties, and had been in the ministry or preparing for it since I was 16. I was the Senior Pastor of a robus ...
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